[bracketed]placeholder with your real details and have a lawyer review before publishing. Razorpay checks these pages during live-payment activation.Refund & Cancellation Policy
Last updated: [DD Month YYYY]
This policy explains cancellations and refunds for LeadlyIVR subscriptions, operated by [Company Legal Name].
1. Subscriptions
Plans are billed in advance (monthly or annual) and renew automatically until cancelled. You can cancel anytime from your dashboard or by contacting support; cancellation stops future renewals.
2. Refunds
• Subscription fees are generally non-refundable for the current billing period once it has started, as the Service and capacity are made available immediately.
• Number rentals and usage/overage charges are non-refundable once incurred.
• If you were charged in error or experienced a verified billing fault on our side, contact us within [7] days and we will investigate and refund eligible amounts.
3. Annual plans
Annual plans may be cancelled anytime to stop renewal; the prepaid term remains active until it ends. Pro-rata refunds for unused months are at our discretion and exclude number rentals and used minutes.
4. How to request
Email [support@yourdomain] from your registered address with your account email and reason. Approved refunds are processed to the original payment method via Razorpay, typically within [5–7] business days.
5. Free trial / first charge
If a free trial is offered, you will not be charged until it ends; cancel before then to avoid charges.
Questions about a charge? See Contact.